Customer Charter – HKON Homes

We want your journey with us to be a positive and rewarding experience. Our customer is the most important person in our organisation.

Our aim is to be recognised as a trustworthy and reliable building company.
To ensure our customers are our focus with every decision we make.
To be committed to continuous improvement and as part of this process we will be asking you to share your experience with us at various stages throughout the process.

Attend to all issues and disputes that arise promptly and with transparency
Provide effective and timely responses to any issues or disputes within 48 hours.
Provide you with regular updates and progress reports during your build.
Treat each customer with respect and patience and expect that this will be the way each member of our staff, suppliers and our sub-contractors are treated in return.
Welcome your feedback, either complimentary or critical for continuous improvement.